Pactice cancelation and deposit policy

PRACTICE CANCELATION AND DEPOSIT POLICY

Patients are asked to arrive at their reserved time in order to avoid problems and to use clinical time effectively. If you are not able to attend to your appointment, please do contact us as soon as possible (no later than 48 hours before your appointment or no later than 72 hours before your appointment for surgical procedures) and we will try to re-arrange your appointment at a more convenient time for you. If you do not then attend that appointment and either do not tell us in advance or give insufficient notice, we are unable to allocate the time to someone else, for this reason, it is our policy to request deposits and make a charge if insufficient notice of cancellation or amendment is given.

DEPOSITS

Patients are required to make a deposit when booking new patients appointments, treatments and appointments with the clinical specialists and Hygienist. This will be put towards your treatment cost.

  • New Patient Examinations, Emergency Appointments, Dental Hygiene: 100% fee payable
  • For Dental treatments lasting more than 30 minutes, we may take a deposit of 50% of the treatment cost.
  • Oral Surgery/Root Canal/Implant appointments: 50% fee payable

If you do not pay the deposit within the timescale you have agreed, we reserve the right to cancel your appointment and reallocate the time to another patient.

NON-ATTENDANCE OR LATE CANCELATION

Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with dental treatment and create unnecessary scheduling problems for other patients. If you are unable to attend your appointment for any reason, then you should tell us as soon as possible and no later than:

  • 48 hours before the scheduled start time for general dentistry procedures
  • 72 hours before the schedulaed start time for Implant surgeries and other surgical procedures

If you reschedule or cancel your appointment less than 48 or 72 hours prior to your appointment time, then unfortunately, your deposit is non-refundable and a new deposit will be required to book any future appointment.

Please note that Sundays and bank holidays will not be included in these timeframes so notice to cancel an appointment scheduled for a Monday or the day after a bank holiday must be given no later than the preceding working day (or the day before the preceding working day if the appointment is for more than one hour.

Providing you give notice of cancellation or postponement/amendment no later than these deadlines, your deposit can be refunded to you on request. If you do not request refund of your deposit, it will be held on your account and may be used against the cost of future treatment.

You should not rely on our text messages as the sole reminder of your appointment as we will not be responsible for any appointments missed as a result of non-delivery of the text message reminder, regardless of the reasons for its failure.

OUR CONTACTS:

07587 888 600
020 8062 3895

info@complexsmile.co.uk

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